[rt-users] SLA module in international environment

[Ruslan Zakirov]

On Thu, Nov 24, 2011 at 1:46 PM, Soula, Christophe
<csoula at hach-lange.com> wrote:
> Second issue : What are the best practice to use efficiently this SAL
> extension in my environment
>
> In my example
>
> -          US team is working from 07:00 to 17:00 (Denver time)
>
> -          EU team is working from 07:00 to 17:00 (Berlin time)
>
> The only “solution” find to realize this is to fake the system for the US
> business hour but this is not possible if I keep the actual server timezone
> like this :
>
> We should cover on each side 10 hours of business hour but if you look at
> the example below you will see that my fake for the US1 business hours can
> only cover 9 hours (15:00 -> 23:59)

Have you tried using Start => 15:00, End => 01:00? If it doesn't work
then it's bad
and we should fix it in Business::Hours module.

-- 
Best regards, Ruslan.