[rt-users] Mobile UI differences versus full web interface
falcone at bestpractical.com
Mon Oct 3 10:05:52 EDT 2011
On Tue, Sep 20, 2011 at 01:21:43PM -0500, Susan McClure wrote:
> (RT 3.8.5 with Apache SSL)
> 1) The Mobile Quicksearch box will not find any resolved tickets.
> Our full web interface will return resolved tickets in the Quick Search
> box (we don't have any modifications to share/html/Elements/Quicksearch
> ==> local/html/Elements/Quicksearch; as per the QuickSearch Wiki
> item). The mobile interface returns
> 0 results when you enter a resolved ticket number in the QuickSearch box.
I can't replicate this on 4.0 (which has the Mobile UI built in and a
number of Simple Search enhancements). However, the default in 3.8.5
was not to return resolved tickets, so I assume you have a callback or
other local modification to introduce that behavior.
> 2) Mobile interface doesn't allow you to edit any attributes.
> The Mobile interface
> gives you a "basic" view of any ticket, but unlike the full web
> interface, you can't
> change any of the attributes (like Subject, status, Queue, Priority etc)
I don't believe that attribute editing is currently a feature of the
Mobile UI. We'd take patches to add the functionality.
> 3) Mobile interface doesn't know you Signature, as defined in your RT
> The signature you defined in your RT preferences, is not used for
> comments or
> correspondence through the mobile interface. Can it be used?
This sounds like a bug, can you report it to the bug tracker?
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