[rt-users] How do I modify Quicksearch view on 4.0.2?
ruz at bestpractical.com
Mon Oct 3 18:11:12 EDT 2011
On Tue, Oct 4, 2011 at 12:03 AM, Elliot Finley <efinley.lists at gmail.com> wrote:
> On Mon, Oct 3, 2011 at 2:53 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
>> On Mon, Oct 03, 2011 at 02:38:50PM -0600, Elliot Finley wrote:
>>> On Mon, Oct 3, 2011 at 2:04 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
>>> > On Mon, Oct 03, 2011 at 01:47:46PM -0600, Elliot Finley wrote:
>>> >> I've looked at http://requesttracker.wikia.com/wiki/Quicksearch which
>>> >> applies to 3.8.x, but not to 4.0.2. I'd like to also show 'resolved'
>>> >> and 'rejected' statuses (basically I want to show all statues).
>>> >> Does anyone have any pointers how to accomplish this in 4.0.2?
>>> >> Or even better, to just create a new dashboard that shows this?
>>> > There's a config option for that these days, just search for Simple in
>>> > etc/RT_Config.pm
>>> The only place in etc/RT_Config.pm that 'Simple' occurs is:
>>> =item C<$OnlySearchActiveTicketsInSimpleSearch>
>>> When query in simple search doesn't have status info, use this to only
>>> search active ones.
>>> Set($OnlySearchActiveTicketsInSimpleSearch, 1);
>>> I changed this to 0 and restarted apache, and Quicksearch still only
>>> shows 'new', 'open' and 'stalled'.
>> Oh, you want to change the list of Queues and statuses, which for some
>> historical reason is completely misnamed Quicksearch?
>> The simplest solution is almost certainly going to be to override
>> Quicksearch and pass all the desired statuses into
> Okay, so I think I figured out how to do this but I ran into a different snag.
> I copied share/html/Elements/Quicksearch to
> local/html/Elements/Quicksearch to do the override, but now I get:
> 'Odd number of parameters passed to component expecting name/value
> pairs' on my 'RT at a glance' page where the Quicksearch component
> would normally appear.
> This is without changing ANY code, just copying the file.
> Am I doing the override wrong or did I hit a bug?
Show more context. You've changed something, use `diff -u original
new_file` to see the difference. May you copied file from older
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * San Francisco, CA, USA October 18 & 19, 2011
> * Washington DC, USA October 31 & November 1, 2011
> * Melbourne VIC, Australia November 28 & 29, 2011
> * Barcelona, Spain November 28 & 29, 2011
Best regards, Ruslan.
More information about the rt-users