[rt-users] skip the queue selection for unprivileged users

[Izz Abdullah]

I still have not found the problem...any other suggestions?  I found this below when running through sql.

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Izz Abdullah
Sent: Thursday, October 06, 2011 11:41 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] skip the queue selection for unprivileged users

I had already removed from the web ui all of the privileges I could find at the group and queue level.  Upon inspection in mySQL I find these oddities which have 'SeeQueue' rights:

Groups Table:
5 |      | Pseudogroup for internal use | SystemInternal | Unprivileged |        0 |       0 | NULL    |             0 | NULL
4 |      | Pseudogroup for internal use | SystemInternal | Privileged |        0 |       0 | NULL    |             0 | NULL
52233 | User 52232 | ACL equiv. for user 52232 | ACLEquivalence | UserEquiv |    52232 |       0 | NULL    |             0 | NULL
25 | User 24 | ACL equiv. for user 24 | ACLEquivalence | UserEquiv |       24 |       0 | NULL    |             0 | NULL

Can anyone explain this? Or was there some odd inventions in the database before I came in and started the migration? :)

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Thursday, October 06, 2011 10:38 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] skip the queue selection for unprivileged users

Izz,

check out what rights you have granted at the Queue level. Go to each Queue and see what you did. Any of them could have granted "SeeQueue" and "CreateTicket" granted to Everyone or unprivileged.

Kenn
LBNL
On Thu, Oct 6, 2011 at 8:04 AM, Izz Abdullah <Izz.Abdullah at hibbett.com<mailto:Izz.Abdullah at hibbett.com>> wrote:
Interesting...I have 26 rows, all principal types of group.  Of that, there are 9 unique principal ids.  If I add the 3 system groups and our 6 user groups, we have 9.  Thanks for the sql...I'll look around and see why these have that right, where it came from, and I'll post back.

-----Original Message-----
From: ruslan.zakirov at gmail.com<mailto:ruslan.zakirov at gmail.com> [mailto:ruslan.zakirov at gmail.com<mailto:ruslan.zakirov at gmail.com>] On Behalf Of Ruslan Zakirov
Sent: Thursday, October 06, 2011 9:49 AM
To: Izz Abdullah
Cc: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] skip the queue selection for unprivileged users

Hi,

Unprivileged users still can be in some groups. Use SELECT * FROM ACL
WHERE RightName  = 'SeeQueue'; This may give you a clue.

On Thu, Oct 6, 2011 at 3:59 PM, Izz Abdullah <Izz.Abdullah at hibbett.com<mailto:Izz.Abdullah at hibbett.com>> wrote:
> That is what I thought, but I can only 'see' the privileged users in the web UI since we are using LDAP authentication.  So if I go instead to Tools->Configuration->Global->Group Rights, I have already removed the rights for 'Everyone' and 'Unprivileged'.  These two groups have no rights at all at the global level.  The user groups we have defined are limited to privileged users, so this is why I am stumped removing the rights hasn't solved my problem.
>
> -----Original Message-----
> From: ruslan.zakirov at gmail.com<mailto:ruslan.zakirov at gmail.com> [mailto:ruslan.zakirov at gmail.com<mailto:ruslan.zakirov at gmail.com>] On Behalf Of Ruslan Zakirov
> Sent: Thursday, October 06, 2011 8:54 AM
> To: Izz Abdullah
> Cc: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
> Subject: Re: [rt-users] skip the queue selection for unprivileged users
>
> Hi,
>
> Then SeeQueue and CreateTicket is granted to too many users.
>
> On Thu, Oct 6, 2011 at 3:44 PM, Izz Abdullah <Izz.Abdullah at hibbett.com<mailto:Izz.Abdullah at hibbett.com>> wrote:
>> So I have removed all the rights from a 3.8.4 migrated database into 4.0.2
>> for unprivileged users on all queues except the 'General' queue.  I also
>> have set in the SiteConfig file the DefaultQueue to "General", but
>> unprivileged users still receive a screen for 'Queue selection' when
>> creating a new ticket, AND it allows them to create tickets in queues other
>> than the General queue.
>>
>>
>>
>> I am a bit stumped on this.  If I have removed the permissions, why can
>> unprivileged users still see and create tickets in other queues?
>>
>>
>>
>> We have, for example Queue1, Queue2, Queue3, etc.
>>
>> I don't want them to see or access Queue1 - QueueN, but ONLY the General
>> Queue.
>>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> *  San Francisco, CA, USA - October 18 & 19, 2011
>> *  Washington DC, USA - October 31 & November 1, 2011
>> *  Barcelona, Spain - November 28 & 29, 2011
>>
>
>
>
> --
> Best regards, Ruslan.
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Barcelona, Spain  November 28 & 29, 2011



--
Best regards, Ruslan.
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Barcelona, Spain  November 28 & 29, 2011

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