[rt-users] Find All tickets owned by users in a certain group

Kevin Falcone falcone at bestpractical.com
Tue Oct 11 11:39:08 EDT 2011

On Mon, Oct 10, 2011 at 07:41:30AM -0700, Laura Grella wrote:
> We are currently using RT 3.8.7.
> I am writing a ticket query using the query builder for a customer support
> queue. I want to show all tickets that are owned by customer support staff.
> Right now I have to enumerate all the users by showing (OWNER = '.....' OR
> OWNER = '.....' OR etc...)
> What I'd like to do is just say if the owners group is 'Customer Support'
> but I don't seem able to.
> I've found in the forums where someone said RequestorGroup = 'Customer
> Support' but this does not return any results, and anyway, I want to know if
> the Owners group is customer support, not the requestor's group.
> Is there any query syntax that would give me what I am looking for? We are
> willing to upgrade if that's what it takes.

Unfortunately, I'm only aware of *Group syntax being available for
Watcher Groups (Requestor, Cc, AdminCc) and not for Owner.

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20111011/e69f9561/attachment.sig>

More information about the rt-users mailing list