[rt-users] Can't select user at the page Global User Rights

Thomas Sibley trs at bestpractical.com
Fri Oct 14 12:55:51 EDT 2011

On 10/12/2011 05:36 PM, Aline Guedes wrote:
> Hello Thomas,
> Sorry, sending the page sources.

Your UserRights.html is completely missing all the panels for the user 
rights.  I'm not sure how that happened, especially since you _do_ have 
the "add a user" panels that are generated _afterwards_.  Can you send 
the Configuration -> Tools -> System Configuration page?

What are the results of running this SQL query against the RT database?

select a.* from ACL a join CachedGroupMembers cgm on 
cgm.GroupId=a.PrincipalId where a.PrincipalType='Group' and 

Check the RT error logs as well and see what's there.


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