[rt-users] REST queries/search for queue objects in 4.0.2

Srikumar Nair srikumarp at fb.com
Fri Oct 14 13:25:59 EDT 2011

Thanks.. While searching for APIs I noticed some emails talking about the
Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder.
But I can't seem to find any file with the name *Overlay* in this folder
(I am using 4.0.2).
Where are these *Overlay* files in 4.0.2?

On 10/14/11 5:52 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:

>On Thu, Oct 13, 2011 at 11:26:20PM +0000, Srikumar Nair wrote:
>> I see that the REST APIs has a search method to do search for tickets
>>based on some conditions (Request:
>> Is there an equivalent one for the Queue object? When I tried it I got
>> Following is query string:
>> /REST/1.0/search/queue?query= Name = 'My Special Queue'
>> And the response is ==> (RT/4.0.2 500 Server Error. Unsupported object
>> Is there a way to query/search non ticket objects using conditions?
>RT's REST API is intended mostly for working with tickets (the query
>is actually TicketSQL as available in the normal Query Builder UI).
>If you need to work with and modify other RT objects, you'll want to
>use RT's perl API.
>RT Training Sessions (http://bestpractical.com/services/training.html)
>*  San Francisco, CA, USA — October 18 & 19, 2011
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