[rt-users] REST queries/search for queue objects in 4.0.2

[Srikumar Nair]

I am trying to use the following two lines of code to get started with the
PERL API..

my $ticket = RT::Ticket->new($RT::SystemUser);
$ticket->Create( Queue => 'General', Subject => 'Test Ticket');


But it results in the error..

Can't call method "CaseSensitive" on an undefined value at
/opt/rt4/lib/RT/Record.pm line 363.

Has anyone seen this issue?

Thanks


On 10/14/11 10:29 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:

>On Fri, Oct 14, 2011 at 05:25:59PM +0000, Srikumar Nair wrote:
>> Thanks.. While searching for APIs I noticed some emails talking about
>>the
>> Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder.
>> But I can't seem to find any file with the name *Overlay* in this folder
>> (I am using 4.0.2).
>> Where are these *Overlay* files in 4.0.2?
>
>4.0 finally merged the Queue.pm and Queue_Overlay.pm files.
>You can now safely read the Queue.pm or Ticket.pm file with perldoc
>
>-kevin
>
>
>> On 10/14/11 5:52 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
>> 
>> >On Thu, Oct 13, 2011 at 11:26:20PM +0000, Srikumar Nair wrote:
>> >> I see that the REST APIs has a search method to do search for tickets
>> >>based on some conditions (Request:
>> 
>>>>/REST/1.0/search/ticket?query=<query>&orderby=<sort-order>&format=<form
>>>>at
>> >>>).
>> >> 
>> >> Is there an equivalent one for the Queue object? When I tried it I
>>got
>> >>errorŠ
>> >> 
>> >> Following is query string:
>> >> 
>> >> /REST/1.0/search/queue?query= Name = 'My Special Queue'
>> >> 
>> >> And the response is ==> (RT/4.0.2 500 Server Error. Unsupported
>>object
>> >>type)
>> >> 
>> >> Is there a way to query/search non ticket objects using conditions?
>> >
>> >RT's REST API is intended mostly for working with tickets (the query
>> >is actually TicketSQL as available in the normal Query Builder UI).
>> >
>> >If you need to work with and modify other RT objects, you'll want to
>> >use RT's perl API.
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