[rt-users] REST queries/search for queue objects in 4.0.2

[Ruslan Zakirov]

Hi,

You probably forgot to load config and init RT. Usually in the
beginning of a scrip you have:

use 5.008003;
use strict;
use warnings;

use lib qw(/opt/rt4/local/lib /opt/rt4/lib);

use RT;
RT::LoadConfig();
RT::Init();

... code goes here ...

On Fri, Oct 14, 2011 at 10:40 PM, Srikumar Nair <srikumarp at fb.com> wrote:
> I am trying to use the following two lines of code to get started with the
> PERL API..
>
> my $ticket = RT::Ticket->new($RT::SystemUser);
> $ticket->Create( Queue => 'General', Subject => 'Test Ticket');
>
>
> But it results in the error..
>
> Can't call method "CaseSensitive" on an undefined value at
> /opt/rt4/lib/RT/Record.pm line 363.
>
> Has anyone seen this issue?
>
> Thanks
>
>
> On 10/14/11 10:29 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
>
>>On Fri, Oct 14, 2011 at 05:25:59PM +0000, Srikumar Nair wrote:
>>> Thanks.. While searching for APIs I noticed some emails talking about
>>>the
>>> Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder.
>>> But I can't seem to find any file with the name *Overlay* in this folder
>>> (I am using 4.0.2).
>>> Where are these *Overlay* files in 4.0.2?
>>
>>4.0 finally merged the Queue.pm and Queue_Overlay.pm files.
>>You can now safely read the Queue.pm or Ticket.pm file with perldoc
>>
>>-kevin
>>
>>
>>> On 10/14/11 5:52 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
>>>
>>> >On Thu, Oct 13, 2011 at 11:26:20PM +0000, Srikumar Nair wrote:
>>> >> I see that the REST APIs has a search method to do search for tickets
>>> >>based on some conditions (Request:
>>>
>>>>>/REST/1.0/search/ticket?query=<query>&orderby=<sort-order>&format=<form
>>>>>at
>>> >>>).
>>> >>
>>> >> Is there an equivalent one for the Queue object? When I tried it I
>>>got
>>> >>errorŠ
>>> >>
>>> >> Following is query string:
>>> >>
>>> >> /REST/1.0/search/queue?query= Name = 'My Special Queue'
>>> >>
>>> >> And the response is ==> (RT/4.0.2 500 Server Error. Unsupported
>>>object
>>> >>type)
>>> >>
>>> >> Is there a way to query/search non ticket objects using conditions?
>>> >
>>> >RT's REST API is intended mostly for working with tickets (the query
>>> >is actually TicketSQL as available in the normal Query Builder UI).
>>> >
>>> >If you need to work with and modify other RT objects, you'll want to
>>> >use RT's perl API.
>>--------
>>RT Training Sessions (http://bestpractical.com/services/training.html)
>>*  San Francisco, CA, USA ˜ October 18 & 19, 2011
>>*  Washington DC, USA ˜ October 31 & November 1, 2011
>>*  Barcelona, Spain ˜ November 28 & 29, 2011
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Barcelona, Spain  November 28 & 29, 2011



-- 
Best regards, Ruslan.