[rt-users] Searching for, and displaying, gecos field - how?

John Line jml4 at info.cam.ac.uk
Mon Oct 17 11:08:58 EDT 2011

On Fri, 7 Oct 2011, Kevin Falcone wrote:

> On Fri, Oct 07, 2011 at 05:29:46PM +0100, John Line wrote:
>> That allowed the ".gecos" to be passed through to the search and it
>> found a plausible-looking set of results, but I couldn't find any
>> way to get the gecos value included in the search results. I found
>> mailing list discussions suggesting that I needed to create
>> local/html/Elements/RT__Ticket/ColumnMap, based on the original RT
>> versions but with some definitions added (based on existing
>> entries). However, that didn't solve the problem. I also found the
>> %FIELD_METADATA definition in Tickets.pm which looked like it may be
>> relevant, but not making what seemed like the obvious change there
>> made no difference to the results.
>> Any suggestions of where else I may need to make changes, or
>> pointers to existing instructions, would be very helpful. I suspect
>> I may be fairly close to getting it working, but with one or more
>> critical pieces of the puzzle still missing.
> You don't want to make whole local copies of ColumnMap, you want to
> use the callback in there to blow in a RequestorGecos key that returns
> the relevant data.  Similarly, you can use the callback in
> Elements/BuildFormatString to add that RequestorGecos column so users
> can select it.  You can always test a field you added via ColumnMap by
> using the advanced editor and editing the format before you deal with
> adding it to the list of strings.

Thank you for those suggestions.

I hadn't noticed that there were relevant callbacks that I should use, 
rather than making local copies of those files, and I'll change to the 
suggested approach - much better. It sounds like I'm close to doing what's 
needed, as I thought, and just need to track down the details I'm missing 
or have currently got wrong.

John Line - web development, University of Cambridge Computing Service

More information about the rt-users mailing list