[rt-users] Old Email/RT user accounts and SMTP nofication...Emailsgo to NeverNeverLand?

[Izz Abdullah]

Deleted users are no longer attached to old tickets.  You can always remove the email address associated with disabled users so that it does not try to email.
Understand the difference in deleted and disabled.  Deleted - removed from the mySQL database and therefore no longer associated at all in historical relationships, Disabled - just cannot access RT, but still exists in the database.  I would edit the user information to remove the email address if you are following a best practice and just disabling the users.

Just my $0.02 worth.

-----Original Message-----
From: Andy GOKTAS [mailto:andy.goktas at state.or.us] 
Sent: Monday, October 17, 2011 4:57 PM
To: Izz Abdullah; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Old Email/RT user accounts and SMTP nofication...Emailsgo to NeverNeverLand?

So are you saying that it does a query on the "RT user list" to determine if it should/shouldn't send an email to that user?  

If an RT user is disabled or deleted, wouldn't it still attempt to send to that user/email since it's still attached to an old ticket (update to this particular old ticket of course)? 

Anyone out there have a snip of the code where it handles this?  

Thanks,
Andy Goktas


>>> Izz Abdullah <Izz.Abdullah at hibbett.com> 10/17/2011 2:45 PM >>>
Probably only if you have disabled the user from within RT itself.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andy GOKTAS
Sent: Monday, October 17, 2011 4:39 PM
To: rt-users at lists.bestpractical.com 
Subject: [rt-users] Old Email/RT user accounts and SMTP nofication... Emailsgo to NeverNeverLand?

Hello, 

I was curious where emails that don't exist go when RT attempt to send an SMTP notification to an email that no longer exists (but is still left over email address of an old ticket that is updated - i.e.: old/deleted RT user was a "Requestor" of a ticket)?  

We have had old employees that have been left and are curious if that's what may be slowing down our RT server (maybe bad emails are re-queuing up for re-sending).  

I guess my question is:  How does RT handle bad emails?  Does it re-try?  Does it have any intelligence built in to delete future sending to a bad email (but still on tickets as "Requestor" or "Owner")?  

Thanks,
Andy Goktas


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RT Training Sessions (http://bestpractical.com/services/training.html)
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Barcelona, Spain  November 28 & 29, 2011