[rt-users] PriorityasString: Sort function on dashboard doesn't work

[john s.]

Hello Thomas 

For example 

I have 3 Tickets 

1. high 
2.middle 
3.normal 


These Tickets should appear on the Dashboard "10 highest priority tickets I
own" in the correct order 

1. high 
2. middle 
3. normal 

but on  the  Dashboard "10 highest priority tickets I own" only contains one
Ticket with the priority "none". The Ticket has no dependencies or sth else
; only a normal ticket which is open. 


however  if i use  the normal  ticket search for these 3 Tickets and sort
the tickets for priority  every value is fine and the sort function is
working in the correct order.    

1. high 
2. middle 
3. normal 


i hope whith the help of this example the problem is more clear than before 


1. The format for the query ticket  search:

' /Ticket/Display.html?id=__id__ __id__ /TITLE:#',
' /Ticket/Display.html?id=__id__ __Subject__ /TITLE:Subject',
'__Priority__',
'__QueueName__',
'__ExtendedStatus__'




2. Format Link for the Search on the Dashboard:

https://server.org/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2CPriority%2C%20QueueName%2C%20ExtendedStatus&Order=DESC&OrderBy=Priority&Query=%20Owner%20%3D%20%27__CurrentUser__%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27)


the rt log which is in debug mode  doesn't show anything in this context 


sorry for some inconvinience from myself ....


if you need more infos  just say it ....


thnx for help 

best regards 

john s. 










 


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