[rt-users] RT-Extension-LDAPImport

Kevin Falcone falcone at bestpractical.com
Tue Oct 25 11:57:06 EDT 2011

On Tue, Oct 18, 2011 at 04:33:17PM -0700, April Rosenberg wrote:
> [Tue Oct 18 23:07:48 2011] [critical]:
> RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo : Search for
> (&(&(ObjectCategory=User)(ObjectClass=Person)(mail=*)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))(mail=
> aprilr at yelp.com))  failed:  LDAP_OPERATIONS_ERROR 1
> (/usr/local/share/request-tracker4/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:210)

This generally means the server has rejected your query.
You can bump up the debug logging inside RT-Authen-ExternalAuth (since
that's where the warning is coming from) by finding the $ldap object
and calling something like $ldap->debug(15) on it (check the Net::LDAP
docs for more information about the debug logs).

You can also go examine your LDAP server's logs for details of the

Generally this means that the server denied your search for
administrative reasons.

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20111025/79c8436b/attachment.sig>

More information about the rt-users mailing list