[rt-users] Best Practice RE Mail Server

[Francisco Jen Ou]

Yes, RT server needs its local SMTP (Postfix, Sendmail, Qmail).

If your existing Sendmail is used for no other purposes (like normal
user email), then you can just install and configure SMTP on RT server,
and configure NAT on your firewall so RT server SMTP is visible to world.

Em 25-10-2011 20:40, Wes Modes escreveu:
> Thanks for the suggestion. 
> 
> With this however, doesn't sendmail have to be running on the Rt Server
> anyway to process all the incoming mail and execute RT scripts? 
> 
> For simplicities sake, I'm leaning more and more toward all mail coming
> into and going out from the RT server.  What are the disadvantages to
> this approach?
> 
> Wes
> 
> On 10/25/2011 1:24 PM, Francisco Jen Ou wrote:
>> Hi,
>>
>> My suggestion:
>>
>> - incoming email to sendmail and aliased by it to something like
>> rt_queue_name at rt_server.domain.com (where rt_server.domain.com resolves
>> to RT server's internal net IP).
>>
>> - outgoing email sent directly by RT server (don't forget to set
>> $SMTPFrom correctly)
>>
>> This way, there will be only one server to manage (though you will need
>> to setup mailgate on RT server once).
>>
>>
>>
>> Em 25-10-2011 16:59, Wes Modes escreveu:
>>> I'm pretty sure this has been hashed and rehashed on this list, but a
>>> google search this morning turned up nothing definitive, so I will ask:
>>>
>>> I am reconfiguring a twisted RT installation (3.6, but moving toward
>>> 4.0).  We already have a mail server (sendmail) running on another server. 
>>>
>>> For incoming and outgoing email I thought of three differrent options:
>>>
>>>   * *OPTION A: Re-addressed*
>>>     Incoming mail comes into the mail server and is readdressed to RT
>>>     server and forwarded
>>>     Outgoing mail coming from the RT server goes to the mail server and
>>>     is readdressed before going out to the world
>>>     Pro: one mail server to admin;  Con: pain to set up,
>>>   * *OPTION B: Redirect*
>>>     Incoming mail comes into the mail server and is redirected to the RT
>>>     server
>>>     Outgoing mail coming from the RT server goes to the mail server and
>>>     is redirected to the rest of the world
>>>     Pro: one mail server, simpler to set up; Con: less of a setup pain,
>>>     but still
>>>   * *OPTION C: Direct*
>>>     Incoming mail goes straight to the RT server
>>>     Outgoing mail coming from the RT server goes out to the world directly
>>>     Pro: Simple to set up;  Con: two mail servers to deal with
>>>
>>> What is the best practice (or failing that, Most Common Practice) among
>>> RT administrators?
>>>
>>> Wes Modes
>>> University of California,
>>> Santa Cruz
>>>
>>>
>>> --------
>>> RT Training Sessions (http://bestpractical.com/services/training.html)
>>> *  Washington DC, USA — October 31 & November 1, 2011
>>> *  Barcelona, Spain — November 28 & 29, 2011
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> *  Washington DC, USA  October 31 & November 1, 2011
>> *  Barcelona, Spain  November 28 & 29, 2011
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Barcelona, Spain  November 28 & 29, 2011