[rt-users] Issue with Apache Config, first attempt at RT upgrade from 3.8.9 to 4.0.1

Izz Abdullah Izz.Abdullah at hibbett.com
Thu Oct 27 15:00:21 EDT 2011

Your location directive should point to /ticket:
<Location /ticket>
	Order allow,deny
	Allow from all
	Options +ExecCGI
	AddHandler fastcgi-script fcgi

I would imagine this is the beginning of your issue.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, October 27, 2011 1:55 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Issue with Apache Config,first attempt at RT upgrade from 3.8.9 to 4.0.1

On Thu, Oct 27, 2011 at 12:45:35PM -0400, Vance Walsh wrote:
>    Alrighty,
>    I have read the Upgrade docs, readme and web_deployment docs a great deal but I am not quite
>    sorting this out
>    I have run the upgrades without issue up to the point of configureing the webserver. I am
>    doing this upgrade ina  test environment so the IP of the webserver changed but I changed that
>    as well in the http.conf file.
>    Here is the OLD rt3 conf file we used to use which obviously needs 
> change / replacement with

Running RT at /ticket is documented at the bottom of the web_deployment.pod documentation.

If your config is showing an error, you need to show us the apache error logs to have any hope of knowing what is broken.


>    4.0 due to webmux and mason etc. The key here is we use the /ticket directory for RT. I am
>    fine with it being at the root if it's easier. I have installed RT into /opt/rt4 and I have
>    not run the webserver included with RT to there should be no mason corruption.
>    Alias /ticket "/opt/rt3/share/html"
>    PerlRequire /opt/rt3/bin/webmux.pl
>    <Directory "/opt/rt3/share/html">
>     AllowOverride All
>     Options ExecCGI FollowSymLinks
>     RewriteEngine On
>     RedirectMatch permanent (.*)/$ $1/index.html
>     AddDefaultCharset UTF-8
>     SetHandler perl-script
>     PerlHandler RT::Mason
>    </Directory>
>    I have tried using the default mod_fastcgi and after placing it in I have neen unsuccessful
>    getting RT4 to come up.
>        FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300
>       <VirtualHost <{paddress of my machine}>
>           ### Optional apache logs for RT
>           # Ensure that your log rotation scripts know about these files
>           # ErrorLog /opt/rt4/var/log/apache2.error
>           # TransferLog /opt/rt4/var/log/apache2.access
>           # LogLevel debug
>           AddDefaultCharset UTF-8
>           Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
>           ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
>           DocumentRoot "/opt/rt4/share/html"
>           <Location />
>               Order allow,deny
>               Allow from all
>               Options +ExecCGI
>               AddHandler fastcgi-script fcgi
>           </Location>
>       </VirtualHost>
>    I would like to do this via IP for the test as I would rather not put ina  DNS record. Could I
>    trouble folks who perhaps have some insight to offer up a suggestion?
>    Thanks in advance

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