[rt-users] search/dashboard of ticket with childern

Kevin Falcone falcone at bestpractical.com
Mon Oct 31 14:37:32 EDT 2011

On Mon, Oct 31, 2011 at 02:04:36PM -0400, Darin Perusich wrote:
> > On Mon, Oct 31, 2011 at 12:01:04PM -0400, Darin Perusich wrote:
> > > I want to create a query for a dashboard where I'm searching on a
> > > ticket and any children ticket underneath it. Think project
> > management
> > > type of view, 1 top level ticket, with any number of children,
> > > children with children. I was thinking I'd be able to search on
> > > HasMember where the HasMember of the top-level ticket but this
> always
> > returns zero results.
> > >
> > > How would I go about accomplishing this?
> > 
> > Go to the top level ticket, and in the Links box, the Children word
> > will be clickable and take you to a search that shows you the syntax
> > for the search that you want.
> This gives me the second level of ticket but nothing deeper than that,
> some of the tickets are 5 or 6 levels under the top-level ticket. Is
> there a way to recurs deeper in hierarchy? I'm able to accomplish this
> with memberof = 1 OR memberof 3 OR memberof 10, etc. but that isn't very
> practical when you have lots of tickets at various depths. JSGantt is
> able to pull in all the tickets to build a view of the tickets in a
> "project". Maybe applying the logic it's using... I'll take a look at
> the source, but in the mean time hopefully some has a quicker answer.

You may actually want the Graph link instead, which can draw all of
them out in graphviz and include ticket info.

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