[rt-users] Having Resolved tickets Reply to Requestor

[Thomas Sibley]

On 09/02/2011 10:52 AM, Derek Rumig wrote:
> I had changed this in 3.8.7, but cannot find the right spot in 4.0.1 to
> change the default action from Comment to Respond when selecting Resolve
> from the actions menu. Anyone find this?

You need to modify the Lifecycles configuration in the actions section.
 Read /opt/rt4/etc/RT_Config.pm for more about Lifecycles.  I believe
this has been answered on the list before.

FWIW, we have an upcoming blog post about lifecycles which will cover this.

Thomas