[rt-users] Making autocreated AD users into privileged users

[Kevin Falcone]

On Wed, Sep 07, 2011 at 02:48:59PM -0700, April Rosenberg wrote:
> I have been working to figure this out for a while and I am just not sure
> what I am not doing wrong and I am unable to find much information on this
> on the web.  I am running Request Tracker 3.8.7 on Ubuntu 10.04 with MySQL
> 5.0.92 and Apache 2.2.14 with mod perl 2.0.4.  I have
> RT::Authen::ExternalAuth configured and I am able to send an email as a user
> and they are then able to log in and view their ticket.  However, I would
> like to set up some of the users as privileged users as they are the queue
> managers but they are not showing in the Configuration/Users screen.  I have
> Set($AutoCreate, {Privileged => 1}); so I thought I would be able to at
> least edit my users, but they are not showing up.  My RTSiteConfig.pm is
> below with the personal info obscured.  If anyone can help that would be
> greatly appreciated.  Thanks!

Under Configuration -> Users use the search feature.  Unprivileged
users aren't listed.  If your users were being created as Privileged,
then they would show up in the list.  I suggest searching for their
email address for the best chance of success.  I'm not sure what
version of RT-Authen-ExternalAuth you're using, so I can't tell you if
AutoCreate should be working or not in your configuration.

-kevin
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