[rt-users] Modify and Save existing Searches: Advanced Format Page

Kevin Falcone falcone at bestpractical.com
Thu Sep 8 14:55:21 EDT 2011


On Thu, Sep 08, 2011 at 10:42:45AM -0700, Shawn O'Connor wrote:
> Well, at least its on the radar and I know I'm not going crazy.  Thanks for the update.  
> Also -- is there a workaround that you know of?  Any idea when a fix will be available?

The only real workaround would be crafting your own requests in the
query builder or editing the attribute at the perl level.

There's an active branch.  It'll be in 4.0.3 assuming it's approved
for merge.

-kevin

> --- On Thu, 9/8/11, Kevin Falcone <falcone at bestpractical.com> wrote:
> 
> > From: Kevin Falcone <falcone at bestpractical.com>
> > Subject: Re: [rt-users] Modify and Save existing Searches: Advanced Format Page
> > To: rt-users at lists.bestpractical.com
> > Date: Thursday, September 8, 2011, 12:22 PM
> > On Thu, Sep 08, 2011 at 12:53:49PM
> > -0400, Christopher Lasater wrote:
> > > I have the same issue, it seems like when you go to
> > the advanced page and back the Saved Search Name is not
> > populated anymore.  This seems like a bug to me. 
> > I usually have to save the Search as a different name,
> > delete the original, and then change the name of the new one
> > to match the old.  :( 
> > 
> > There's an open ticket being worked for this issue
> > 
> > http://issues.bestpractical.com/Ticket/Display.html?id=18001&user=guest&password=guest
> > 
> > -kevin
> > 
> > > -----Original Message-----
> > > From: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com]
> > On Behalf Of Shawn O'Connor
> > > Sent: Thursday, September 08, 2011 12:47 PM
> > > To: rt-users at lists.bestpractical.com
> > > Subject: [rt-users] Modify and Save existing Searches:
> > Advanced Format Page
> > > 
> > > I'm using RT 4.02 and logged in as root.  I'm
> > trying to modify an existing search from the Advanced Edit
> > Search page.  Something simple like change the display
> > Title from "subject" to subject1" -- just to see if it will
> > work.  I'm using the Advanced Edit Query view (from the
> > Advanced link at the top of the page).  No matter what
> > I do I can't seem to get it to save the search.
> > > 
> > > I load the query.  Click on advanced.  Under
> > the format field I just change the subject title to
> > "subject1".  Click "Apply".  I get returned to the
> > main edit screen.  Then click "update format and
> > search".  The query works and the format change is
> > taken.  I can click on "Edit Search" again to get back
> > to the main edit page -- but the option to save the search
> > isn't there (or rather update).  If I click save it
> > creates an unnamed search.  If I click save and
> > manually set the name to the name of the search I am trying
> > to edit (just type it in) then I get two searches with the
> > same name.  How do I modify the search and save it if I
> > go to the advanced edit page?
> > > 
> > > As long as I don't go to the advanced page I can save
> > changes all day long.  Is this a bug, it's not intended
> > to work that way, or am I doing something wrong? -- Thanks.
> > 
> > -----Inline Attachment Follows-----
> > 
> > --------
> > RT Training Sessions (http://bestpractical.com/services/training.html)
> > *  Chicago, IL, USA — September 26 & 27, 2011
> > *  San Francisco, CA, USA — October 18 & 19,
> > 2011
> > *  Washington DC, USA — October 31 & November 1,
> > 2011
> > *  Melbourne VIC, Australia — November 28 & 29,
> > 2011
> > *  Barcelona, Spain — November 28 & 29,
> > 2011
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA  September 26 & 27, 2011
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Melbourne VIC, Australia  November 28 & 29, 2011
> *  Barcelona, Spain  November 28 & 29, 2011
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