[rt-users] help getting RT to autoreply ticket to the submitter

[Kevin Falcone]

On Mon, Sep 12, 2011 at 02:27:23PM -0400, William F. Dudley Jr. wrote:
> 
> We want new tickets to generate an email to the submitter (who can be
> a random email account) as well as to the normal team.
> 
> In Tools -> Global -> Scrips we have:
> 
> (script 16)	
> Descrition: On Create
> Stage:      TransactionCreate
> Condition:  On Create
> Action:     Notify Requestors and Ccs
> Template:   Autoreply
> 
> New ticket announcements go to the team but not to the submitter.
> 
> What are we missing here?

RT ships with an On Create Autoreply to Requestors scrip
Did you disable that?  I suspect you're running afoul of $NotifyActor
while testing with your Scrip.

-kevin
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