[rt-users] Where can I find the RT password reset extension for RT 3.8?

Kevin Falcone falcone at bestpractical.com
Mon Sep 19 15:30:40 EDT 2011


On Mon, Sep 19, 2011 at 07:45:35PM +0200, Bart wrote:
> 2011/9/19 Kevin Falcone <falcone at bestpractical.com>
> >
> > On Mon, Sep 19, 2011 at 11:14:54AM +0200, Bart wrote:
> > >    The plugin seems to work just fine under RT4 (I'm running 4.0.2 in our testing environment).
> > >    The only problem I noticed was when you have multiple e-mail addressees with a user (comma
> > >    separated). It then expects the entire string to be entered as an e-mail address (obviously
> > >    nobody will be able to do this lol). This is something we only have for our testing
> > >    environment, in the real environment we won't be having multiple e-mail addresses with a user.
> >
> > So you know, multiple comma addressed emails being allowed on Users is
> > a bug.  It'll only work some of the time in some places in RT and I
> > fully expect a future version of RT to apply much stricter validation
> > to that field since it causes frustrating bugs when garbage gets into
> > it.
> 
> Fair enough.
> 
> Are there any plans for adding multiple e-mail addresses to a user
> account? (having 1 primary address and a few secondary addresses for
> the purpose of recognising users and registering tickets to the same
> requestor)

The current way to have this is RT-Extension-MergeUsers.
We'd like the feature too, but it's complex because of the amount of
internals that rely on LoadByEmail

-kevin
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