[rt-users] Do approval notification emails work in RT 4.0.1?

[Todd Chapman]

I found the problem. Someone had created a scrip that auto-opened all new
tickets. RT/Approval/Rule/NewPending has two conditions:

    $self->OnStatusChange('open') and
    eval { $T::Approving = ($self->TicketObj->AllDependedOnBy( Type =>
'ticket' ))[0] }

Since both were never true at the same time no notification was sent.


On Tue, Sep 20, 2011 at 4:23 PM, Todd Chapman <todd at chaka.net> wrote:

> Kevin,
>
> Do you have any idea what might be wrong?
>
> How can NewPending::Prepare even be successful if links are added silently
> after tickets are created in CreateTickets ?
>
> On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone <falcone at bestpractical.com>wrote:
>
>> On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote:
>> > I set up a CreateTickets scrip per the normal methods. The approval
>> ticket
>> > gets created and linked properly to the original ticket, but
>> > new NewPending approval rule runs before the CreateTicket::PostProcess
>> calls
>> > AddLinks, thus NewPending::Prepare returns false.
>> >
>> > Is this working for anyone else?
>>
>> Are you failing t/approval/basic.t ?
>>
>> -kevin
>>
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>
>
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