[rt-users] users not receiving random password with new auto-reply template

[Raymond Norton]

> You don't say what you found in your logs, and you really want to
> specify your full RT version
>
> -kevin
>

OK.. I am using version 3.8 on Ubuntu 11.04. I installed it via: 
"apt-get update; apt-get install rt3.8-apache2 rt3.8-clients 
rt3.8-db-mysql request-tracker3.8 fetchmail"

I have logging set to syslog info.

created a new user (tom at lctn.org) and gave him create, reply, and see 
queue permissions.

An email submission works fine and user gets a response the ticket was 
created, but nothing about a password. Here is the log from the submission:

Sep 21 10:57:15 rt postfix/smtpd[8304]: connect from 
mail.lctn.org[10.10.4.13]
Sep 21 10:57:15 rt postfix/smtpd[8304]: 9045344B7F: 
client=mail.lctn.org[10.10.4.13]
Sep 21 10:57:15 rt postfix/cleanup[8308]: 9045344B7F: 
message-id=<1289117.641316620703230.JavaMail.root at mail.lctn.org>
Sep 21 10:57:15 rt postfix/qmgr[1123]: 9045344B7F: from=<tom at lctn.org>, 
size=1273, nrcpt=1 (queue active)
Sep 21 10:57:15 rt postfix/smtpd[8304]: disconnect from 
mail.lctn.org[10.10.4.13]
Sep 21 10:57:15 rt RT: 
<rt-3.8.10-8270-1316620635-1005.15-3-0 at rt3.lctn.org> #15/162 - Scrip 3 
On Create Autoreply To Requestors 
(/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:302)
Sep 21 10:57:15 rt postfix/pickup[8179]: DCEEC44B82: uid=33 from=<www-data>
Sep 21 10:57:15 rt postfix/cleanup[8308]: DCEEC44B82: 
message-id=<rt-3.8.10-8270-1316620635-1005.15-3-0 at rt3.lctn.org>
Sep 21 10:57:15 rt RT: 
<rt-3.8.10-8270-1316620635-1005.15-3-0 at rt3.lctn.org> sent  To: 
tom at lctn.org (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:333)
Sep 21 10:57:15 rt postfix/qmgr[1123]: DCEEC44B82: 
from=<www-data at lctn.org>, size=1322, nrcpt=1 (queue active)
Sep 21 10:57:15 rt RT: 
<rt-3.8.10-8270-1316620635-1177.15-4-0 at rt3.lctn.org> #15/162 - Scrip 4 
On Create Notify AdminCcs 
(/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:302)
Sep 21 10:57:15 rt RT: 
<rt-3.8.10-8270-1316620635-1177.15-4-0 at rt3.lctn.org> No recipients 
found. Not sending. 
(/usr/share/request-tracker3.8/lib/RT/Interface/Email.pm:352)
Sep 21 10:57:15 rt RT: Ticket 15 created in queue 'General' by tom at 
lctn.org (/usr/share/request-tracker3.8/lib/RT/Ticket_Overlay.pm:671)
Sep 21 10:57:15 rt postfix/local[8309]: 9045344B7F: to=<rt at 
rt3.lctn.org>, relay=local, delay=0.38, delays=0.01/0/0/0.37, dsn=2.0.0, 
status=sent (delivered to command: /usr/bin/rt-mailgate --queue general 
--action correspond --url http://rt3.lctn.org/rt)
Sep 21 10:57:15 rt postfix/qmgr[1123]: 9045344B7F: removed
Sep 21 10:57:15 rt postfix/smtp[8314]: DCEEC44B82: to=<tom at lctn.org>, 
relay=lctn.org[10.10.4.13]:25, delay=0.09, delays=0.01/0.01/0.01/0.06, 
dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 689751D2512)
Sep 21 10:57:15 rt postfix/qmgr[1123]: DCEEC44B82: removed