[rt-users] Search for tickets of my group
Michael Polenske
Michael.Polenske at skm-skyline.de
Thu Sep 22 08:50:30 EDT 2011
Hi Kevin,
>You can be in multiple groups, which one should it choose?
Okay, you're right. This will not work :-)
>> And - side effect - if I create a search with "cc.id =" and search
for the id of the group I
>> cannot get any result - okay or not okay ?
>Cc is for ticket Ccs, QueueCc is for Queue Ccs. You probably want
QueueCc
No. Let me explain little bit more:
- I have a group called TEST, id is 138,, contains two user
- create a ticket, set group TEST in cc
- now find all tickets with group TEST in cc
I tried all of the *.id options I found in RT (4.0.2) - no one worked:
Requestor.id = 138 OR Cc.id = 138 OR AdminCc.id = 138 OR Watcher.id =
138 OR Owner.id = 138 OR QueueCc.id = 138 OR QueueAdminCc.id = 138 OR
QueueWatcher.id = 138
No result at all. Where am I wrong ?
Cheers - Michael
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