[rt-users] Clicking "New" Doesn't Acknowledge New Messages

[Kevin Falcone]

On Thu, Sep 22, 2011 at 09:08:18AM -0400, Ryan Frantz wrote:
>    List,
>    I'm using RT 4.0.2 with the 'UpdateStatus' display column set under the "x highest priority
>    tickets I own" display and I have found that when requestors reply to tickets, and that column
>    updates with the link named "New", I can click the link to take me to the reply, but there is
>    no option at the top of the page to acknowledge that the new messages have been read.  Is
>    there a permission or configuration option that needs to be set to enable this?
>    Otherwise, it always looks like the ticket has a new message, because we can't clear it.

You want to set ShowUnreadMessageNotifications, either globally or as
a user pref.

-kevin
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