[rt-users] I need two scrips (Cena, Stephen (ext. 300))

[Sharon.Belliveau at frb.gov]

To Steve -

To your first question, "1. Notify via email a group that a ticket has been
submitted. (EX:
Someone submits a ticket to General & it emails the admins)."

Try setting the group as AdminCCs for the General queue, add a scrip for
the General queue with condition 'On Create', action 'Notify AdminCcs',
with any apppropriate template.

Sharon Belliveau
Federal Reserve Board