[rt-users] SelfService "add more files" in RT4 still doesn't work. Anyone have a patch?

Kevin Falcone falcone at bestpractical.com
Thu Sep 22 14:35:34 EDT 2011


On Thu, Sep 22, 2011 at 09:49:53AM -0700, Allen wrote:
> When customers "Reply" on /SelfService/Update.html and try to attach
> more than 1 file using the "Add More Files" button, clicking that
> button submits the reply instead. It doesn;t do anything to allow
> choosing more than 1 file to upload with the reply.

Interesting, that looks like a regression.  Want to file a bug report?

> Similarly, when customers create a new ticket at
> /SelfService/Create.html there is no option to attach multiple files
> at all.

I believe there was a branch by elacour for this, but it never got
merged.

-kevin

> However, on the staff  side, (/Ticket/Update.html and
> /Ticket/Create.html) uploading multiple files works fine.
> 
> Anyone have a patch for 4.0.2 to allow customers to upload multiple
> attachments with their correspondence?
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