[rt-users] Remove ticket number/tag from subject

[Ruslan Zakirov]

Hi,

I recall some solution was posted a few years back to the list or
wiki, but don't remember anyone wrapped it as an extension.

On Wed, Sep 28, 2011 at 9:33 AM, Kristofer Pettijohn
<kristofer at cybernetik.net> wrote:
> Hello,
>
> I am currently using OTRS, and am evaluating RT.  One feature that OTRS has that is a requirement for us is to remove the ticket number from the subject line and leave the customers subjects in tact, yet being able to change the title of the ticket in the system.
>
> Is RT able to do this?  Parse incoming emails and match replies to the ticket by message-id's and references, as well as retain the original subject of the email but yet keep our adjusted ticket title in the system?
>
> Kris
>
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-- 
Best regards, Ruslan.