[rt-users] Limiting the information unprivileged users are able to see via the webinterface

[Thomas Sibley]

On 09/28/2011 11:08 AM, Joop wrote:
>> is there a way in RT 4.x to reduce the information an unprivileged
>> user can see when he's accessing
>> his tickets via the RT webinterface?
>>   
> Yes, use Callbacks to skip the transactions you don't want.
> The Callback you want to add is:
> /opt/rt3/local/html/Callbacks/mococo/Ticket/Elements/ShowHistory/SkipTransaction

Note that this callback also applies to the normal ticket history
display, not just self service.  To affect just self service, you should
put something like this as the first <%init> line:

return if $session{'CurrentUser'}->Privileged;

Thomas