[rt-users] Doing response-time analytics

[Francisco Jen Ou]

Hi,

If you have access to RT server console, you can run this command:

/opt/rt4/bin/rt show -l ticket/ticket_number

which will give you detailed data and these 2 interesting fields:

...
Created: Tue, Aug 16, 2011 3:00:37 PM
...
Started: Tue, Aug 16, 2011 3:02:18 PM



Em 28-09-2011 16:19, Jason Ketola escreveu:
> Hi,
> 
> I'm trying to figure out how to do analytics on response times to
> messages. That is, I want to be able to graph, for instance, how long
> it's taking on average for messages hitting our queue to get a response
> (I'm not looking for time to resolution). From what reading I've done,
> it seems like I'll need to create a custom field to do this, right? Or
> is there somewhere else I should look?
> 
> Thank you!
> Jason
> 
>