[rt-users] RT4.0.2 Modify Custom Field layout

[Kevin Falcone]

On Wed, Sep 28, 2011 at 03:48:40PM -0600, Michael Morel wrote:
> I have been trolling through the mailing lists for information.
> 
> I have 20 "Custom Fields".
> The "Custom Fields" are one column in the "Display" page for a
> ticket and they show up fine for there.
> Though later on it would be nice to add some separators between
> fields and some text here.
> 
> More importantly:
> 
> I would like to modify the layout when we edit the "Custom Fields"
> after a ticket has been created.
> 
> RT orders ticket specifics like "Subject", "Status", "Queue" into
> one column, fine.
> RT then orders the "Custom Fields" into two columns and it is a bit
> of a dogs breakfast.
> 
> I would like to have some separators and maybe some text between
> them.  ie.  Design, Implementation
> I would also like to set the size of the Text box created.
> 
> I know I can order them using the UI and that is helpful, but what
> is the best way to go about
> changing the formatting of the Edit page? Best Practice?

You can swap from 2 columns to 1 by setting the 
EditCustomFieldsSingleColumn config option.  To add breaks and extra
wording, you'll need to use the various callbacks in EditCustomFields
and the components that it calls.  

-kevin
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