[rt-users] TransactionBatch scrip got fired twice

[Kevin Falcone]

On Thu, Sep 29, 2011 at 11:10:20AM -0400, Xin, Qiao wrote:
> Hi,
> 
> I have a scrip to to check when the ticket status changes. If I put it as TransactionBatch mode,
> each time I change the ticket status, the scrip got fired twice and there will be dupllicated emails
> sent out. I had to use TransactionBatch, since we want an email notification to be sent out when 
> either
> 1.  the user use reply and modify the ticket status
> 2. modify the ticket status
> 
> TransactionBatch works fine when user reply and modify ticket status but got duplicated emails when
> just change ticket status.

Please show your scrip configuration

-kevin
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