[rt-users] rt-users Digest, Vol 97, Issue 1

[Ruslan Zakirov]

Have you checked RT logs?

On Mon, Apr 2, 2012 at 22:29, Cena, Stephen (ext. 300) <SJC at qvii.com> wrote:
>
> I tried running rt-validator, but the problem persists.
>
>   1. Re: "Couldn't find Ticket for reminder XXX. Please        contact
>      administrator." (Ruslan Zakirov)
>
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Sat, 31 Mar 2012 20:29:56 +0400
> From: Ruslan Zakirov <ruz at bestpractical.com>
> To: "Cena, Stephen (ext. 300)" <SJC at qvii.com>
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] "Couldn't find Ticket for reminder XXX. Please
>        contact administrator."
> Message-ID:
>
> <CAMOxC8srqoWrENAt8YbEqhZyPLLoeN2OzeDB9f6xRnhi9sBKkg at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Often contact administrator means that admin may find additional info in
> logs. As far as I recall this errror means that reminder references not
> existing ticket. You can use rt-validator script to check db integrity.
>
> Ruslan from phone.
> 31.03.2012 19:00 ???????????? "Cena, Stephen (ext. 300)" <SJC at qvii.com>
> ???????:
>
>> **
>> I've just completed an upgrade from RT 3.8.10/.DEB to RT 4.0.5/source
>> on Ubuntu 11.10. Everything is running beautifully with one exception.
>
>> On my dashboard under "My Reminders", I now get "Couldn't find Ticket
>> for reminder XXX. Please contact administrator.". I performed a "make
>> upgrade-database" and gave it 3.8.10 as my source database.
>>
>> What can I do to correct this problem?
>>
>> *Stephen Cena*
>> MIS/IT Dept - Quality Vision International 850 Hudson Ave
>> Rochester,NY. 14621
>> Ph: 585-544-0450 x300
>> "Thank you for helping us help you help us all."
>>
>>
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-- 
Best regards, Ruslan.