[rt-users] Assign permissions massively
Kevin Falcone
falcone at bestpractical.com
Tue Apr 3 11:38:28 EDT 2012
On Fri, Mar 30, 2012 at 04:27:30PM +0200, Juanjo wrote:
> May be can resolve it, if i can to put all the users Outgoing Mail option to "Default YES",
> now are "Default (no)". (on the Settings / Options / Mail zone of users settings).
That's the NotifyActor config, and has nothing to do with granting
permission for incoming mail (which is your Could not load a valid
user error). It might help with your No recipients Found error, but
you should read the docs about it in RT_Config.pm before makign any
global changes to it in RT_SiteConfig.pm
-kevin
> But i don*t know where i have to change it.
>
> El 30 de marzo de 2012 11:03, Juanjo <[1]juanjillo at gmail.com> escribi*:
>
> Hi.
>
> I supose the migration pass all the configuration. But when done, the users can*t open
> tickets via email or reply to its via email. Neither a web user can reply a ticket with a
> succesfull email sent.
>
> I have a lot of errors of "No recipients Found" and a rt-mailgate --debug get errors give me
> "gateway not ok - Could not load a valid user"
>
> I check my RTAddressRegexp and seems ok.
>
> Only when i get permission to one user to open tickets, reply tickets and check the option
> in his preferences for mail to outgoing mail yes start to work.
>
> I think there are some "lost" data in the migration, becasuse with the same data in the OLD
> system i can send emails or open tickets without problems.
>
> Thanks.
> Kindest regards.
>
> El 30 de marzo de 2012 03:02, Thomas Sibley <[2]trs at bestpractical.com> escribi*:
>
> On 03/29/2012 08:58 PM, Juanjo wrote:
> > In my RT migration (3.6.5 to 4.0.5) i lost some users rights.
> >
> > The users can*t create new tickets or reply to its.
>
> A standard RT migration will preserve all rights. Can you expand on
> what you mean by "lost"?
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