[rt-users] reduce duplicate emails to ccadmin when owner

[Gilbert Rebeiro]

Hi,

We are using RT 4.0.0 all is working well.

We have a couple of users that are ccadmins to several queues.

They are obviously getting bombarded with emails.

They can't differentiate the ones they receive because they are cc:admins.

They really need to see the ones that there has been a reply or 
comments, the changes of status or queues are less important.

They really need to know when they are assigned a ticket or they are the 
owner and something happens to the ticket.

They want 2 email addresses - one for the ccadmin stuff and one for 
their user.

Any suggestions?

Thanks
GIlbert.