[rt-users] Getting a HTTP POST to return info on the created ticket

[Thomas Sibley]

On 04/17/2012 10:22 AM, Fergus McMenemie wrote:
> Hmm, not sure. I thought I was using the POST interface. As far as RT
> is concerned is POST The same as REST?

POST is a generic HTTP verb, not an interface.  You're POSTing (making
an HTTP request) to the normal RT self service pages designed for end
users, not custom scripts.

You probably want to use the REST endpoints RT provides, otherwise you
get to parse the response headers or HTML for the ticket number and errors.

http://wiki.bestpractical.com/view/REST

>     my $ua = LWP::UserAgent->new;
>     $ua->credentials( $RThost, 'OUR Internal Request System', $RTusername, $RTpassword );
>     my $response = $ua->post(
>         "http://$RThost/SelfService/Create.html",
[snip]

Have you looked at $response->decoded_content?  Read `perldoc
HTTP::Response` for what $response is.