[rt-users] custom field applied to queue/ticket transaction

[Jiten Dedhia]

I am a newbie on rt. I did some search in the archived and couldn't find 
an answer and so decided to post.

We use the web interface to create ticket. We have multiple queues and 
have created custom fields that "applies to" ticket.

I have tried to create a custom field and applied it to ticket 
transaction but it does not show up on the web interface. I have read 
the RT Essentials but it does not cover this either.

What is the meaning of custom field "applies to" queue/ticket 
transaction and how to use it?

Jiten