[rt-users] Creating a ticket with attachment in PHP

[Guillaume Hilt]

Ok, so i'm trying to comment an existing ticket with an attachment :

<?php

$request        = new HttpRequest( $conf['rt']['url'] . 
'/REST/1.0/ticket/' . $ticket_id . '/comment?user=' . 
$conf['rt']['user'] . '&pass=' . $conf['rt']['password'], HTTP_METH_POST );

// First way : attachment is directly in the request content
$post_data      = array( 'content' => "id: " . $ticket_id . "\nAction: 
comment\nText: Fichier joint\nAttachment: " . 
$_FILES['uploadedfile']['name'] . "\nattachment_1: " . 
file_get_contents( $_FILES['uploadedfile']['tmp_name'] ) . "\n" );

//Second way : i'm adding the attachment using postfile
$post_data      = array( 'content' => "id: " . $ticket_id . "\nAction: 
comment\nText: Fichier joint\n" );
$request->addPostFields( $post_data );

$request->addPostFile( $_FILES['uploadedfile']['name'], 
file_get_contents( $_FILES['uploadedfile']['tmp_name'] ) );
$result         = $request->send();

?>

Either way, it doesn't work.

First way gives me a syntax error :

HttpMessage Object
(
     [type:protected] =>  2
     [body:protected] =>  RT/3.8.10 409 Syntax Error

# Syntax error.

id: 48
Action: comment
Text: Fichier joint
Attachment: ftp_networth.jpg
attachment_1: \xFF\xD8\xFF\xE0 JFIF 


 ` `  \xFF\xE1\xE8Exif  MM *    
; 

#K-\xB4\xF3\xE5<\xC5d\xC90\xAA\x9D\xCA\xDF+60pGKY^!\xD1cÖ¡\xB5\xFF J\xB9\xB2\xBB\xB4\x9B\xED\xB7v\xDB


Second way gives me this error :
PHP Fatal error:  Uncaught exception 'HttpInvalidParamException' with 
message 'Empty or too short HTTP message

What am i doing wrong ?

I searched in this list archive and google but I didn't find any example 
on how to send an attachment with PHP and the API.

Regards,

   Guillaume Hilt


Le 21/04/2012 10:13, Guillaume Hilt a écrit :
> Thanks.
> I didn't know there was a way to search into the archive. It's really 
> useful.
>
>   Guillaume Hilt
>
>
> Le 19/04/2012 14:54, Kevin Falcone a écrit :
>> On Wed, Apr 18, 2012 at 11:57:20AM +0200, Guillaume Hilt wrote:
>>> I'm using RT 3.8.1 and REST API in PHP.
>>>
>>> I'm creating a ticket this way :
>>> $request        = new HttpRequest( $conf['rt']['url'] .
>>> '/REST/1.0/ticket/new?user=' . $conf['rt']['user'] .'&pass=' .
>>> $conf['rt']['password'], HTTP_METH_POST );
>>> $rt_queue       =
>>> $conf['rt']['languages'][$conf['rt']['fallback_language']];
>>> $post_data      = array( 'content' =>  "Queue: " . $rt_queue .
>>> "\nRequestor: " . $_SESSION['customer']['login'] . "\nCF-OS: " .
>>> $_POST['os'] . "\nSubject: " . $_POST['subject'] . "\nOwner: " .
>>> $_SESSION['customer']['login'] . "\nText: " . str_replace( "\n", "\n
>>> ", $_POST['message'] ) . "\n" );
>>> $request->addPostFields( $post_data );
>>> $request->send();
>>>
>>> It works well.
>>>
>>> Now i'm trying to add an attachment.
>>>
>>> I tried to add "attachment_1: my file content" to my post data but
>>> it doesn't work.
>>>
>>> What's the way to attach a file to a ticket using PHP ?
>> If you search the mailing list archives, you'll find that you can't
>> create a ticket with an attachment via the REST api, only
>> reply/comment with an attachment.  I believe there is already a ticket
>> open about it.
>>
>> -kevin
>