[rt-users] default format of quick search

[Josh Hopkins]

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, August 03, 2012 8:55 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] default format of quick search

On Thu, Aug 02, 2012 at 11:20:31AM -0500, Josh Hopkins wrote:
>    Is there somewhere to change the default format of the quick search for all users?

Do you mean the Simple Search in the upper right corner of RT which you could change with the DefaultSearchResultFormat config option or do you mean the Queue/ticket listing on the homepage?  You'd need to tell us about what you want to change.

-kevin


-----End--Original--Message-----

I am using RT 4.06.  I did find a few ways to edit the build in searches by trying to edit them and then clicking on the link above that would say something like edit original search "search name".  But I am mostly trying to change the look of the results that come back from the quick search widget that is located on the right by default.    Where do I find the DefaultSearchResultsFormat config option?

What are are trying to have would be something like?

'   <b><a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
'__CustomField.{ClientOrganization}__',
'__Status__',
'<b><a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject',
'__QueueName__',
'__TimeWorked__',
'__LastUpdatedBy__',
'__NEWLINE__',
'',
'__Requestors__',
'__OwnerName__',
'__NBSP__',
'<small>__CreatedRelative__</small>',
'__CustomField.{TimeWorkedOverride}__',
'<small>__LastUpdatedRelative__</small>'

Does the DefaultSearchResultsFormat config options also contain the default sort options?  Is there also a way to remove user customizations that have been made to the formatting to see the new formatting?  Thanks,

	/Josh