[rt-users] Adding additional WHOIS searches to RT - Nominet

[Alex Young]

Hi Kevin,
	I'm using RT 4.0.5 and RTIR 3.0.0rc1.

Shouldn't it pick the override up from the RT_SiteConfig.pm file? I looked at the RTIR_Config.pm file and it isn't named any different.

Thanks.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: 31 July 2012 17:18
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet

On Mon, Jul 23, 2012 at 10:56:59AM +0100, Alex Young wrote:
> My RT_SiteConfig.pm:
> 
> Set($whois, {
>     6 => {
> Host=> "whois.nic.uk",
> FriendlyName => "Nominet",
> },
> 1 => {
> Host=> "whois.iana.org",
> FriendlyName => "IANA",
> },
> 5 => {
> Host=> "whois.ripe.net",
> FriendlyName => "RIPE",
> },
> 2 => {
> Host=> "whois.internic.net",
> FriendlyName => "INTERNIC",
> },
> 3 => {
> Host=> "whois.arin.net",
> FriendlyName => "ARIN",
> },
> } );
> 
> The system configuration page is showing the above items under site config.
> 
> It is also showing as RTIR Core config, but without my additional whois server.

When it says "RTIR Core config" that means that RT is choosing the settings from RTIR_Config.pm rather than your override in RT_SiteConfig.pm.  This is why it doesn't know to run against your preferred server.

I don't think you mentioned your RT/RTIR versions which makes it hard to point at the relevant line in the README about the config values.

-kevin

> 
> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On 
> Behalf Of Ruslan Zakirov
> Sent: 25 June 2012 23:13
> To: Alex Young
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Adding additional WHOIS searches to RT - 
> Nominet
> 
> On Mon, Jun 25, 2012 at 8:35 PM, Alex Young <AlexYoung at housingpartners.co.uk> wrote:
> > Is it possible to add additional WHOIS server providers into RT/RTIR?
> >
> > None of the included ones will resolve .uk domains, and as most of 
> > our domains we deal with are .uk it's not  hugely useful.
> >
> > Nominet is the ccTLD for .uk domains and they run a normal whois 
> > service on port 43. Tried just adding new address and details within 
> > the RTIR config, but it doesn't seem to work.
> >
> > Any ideas how to get this working with their WHOIS server?
> 
> It should work just fine with regular whois servers. How does config look like? Have you checked system configuration page make sure config changes are active?