[rt-users] Adding additional WHOIS searches to RT - Nominet

[Alex Young]

I created the RTIR_SiteConfig.pm file and tried again with no luck.

There is no warning on startup about WHOIS in the apache error.log .

In /var/log/apache2/error.log I do see the following:

[Wed Aug  8 10:26:37 2012] [warning]: _options: parsed query string: google.co.uk at /opt/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 463 (/usr/share/perl/5.10/Carp.pm:46)
[Wed Aug  8 10:26:47 2012] [warning]: disconnecting from whois.nic.uk at /usr/share/perl5/Net/Whois/RIPE/Iterator.pm line 63 (/usr/share/perl/5.10/Carp.pm:46)
[Wed Aug  8 10:26:47 2012] [warning]: Destroying Net::Whois::RIPE at /usr/local/share/perl/5.10.1/HTML/Mason/Component.pm line 135 (/usr/share/perl/5.10/Carp.pm:46)

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: 07 August 2012 23:37
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet

On Sun, Aug 05, 2012 at 10:24:13AM +0100, Alex Young wrote:
> Hi Kevin,
> 	I'm using RT 4.0.5 and RTIR 3.0.0rc1.
> 
> Shouldn't it pick the override up from the RT_SiteConfig.pm file? I looked at the RTIR_Config.pm file and it isn't named any different.

Trying creating an /opt/rt4/etc/RTIR_SiteConfig.pm file and seeing if that picks up the change.  If so, it points to some weird "order of loading" thing.  There may also be a warning in your logs during startup about it.

-kevin

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin 
> Falcone
> Sent: 31 July 2012 17:18
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Adding additional WHOIS searches to RT - 
> Nominet
> 
> On Mon, Jul 23, 2012 at 10:56:59AM +0100, Alex Young wrote:
> > My RT_SiteConfig.pm:
> > 
> > Set($whois, {
> >     6 => {
> > Host=> "whois.nic.uk",
> > FriendlyName => "Nominet",
> > },
> > 1 => {
> > Host=> "whois.iana.org",
> > FriendlyName => "IANA",
> > },
> > 5 => {
> > Host=> "whois.ripe.net",
> > FriendlyName => "RIPE",
> > },
> > 2 => {
> > Host=> "whois.internic.net",
> > FriendlyName => "INTERNIC",
> > },
> > 3 => {
> > Host=> "whois.arin.net",
> > FriendlyName => "ARIN",
> > },
> > } );
> > 
> > The system configuration page is showing the above items under site config.
> > 
> > It is also showing as RTIR Core config, but without my additional whois server.
> 
> When it says "RTIR Core config" that means that RT is choosing the settings from RTIR_Config.pm rather than your override in RT_SiteConfig.pm.  This is why it doesn't know to run against your preferred server.
> 
> I don't think you mentioned your RT/RTIR versions which makes it hard to point at the relevant line in the README about the config values.
> 
> -kevin
> 
> > 
> > -----Original Message-----
> > From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On 
> > Behalf Of Ruslan Zakirov
> > Sent: 25 June 2012 23:13
> > To: Alex Young
> > Cc: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] Adding additional WHOIS searches to RT - 
> > Nominet
> > 
> > On Mon, Jun 25, 2012 at 8:35 PM, Alex Young <AlexYoung at housingpartners.co.uk> wrote:
> > > Is it possible to add additional WHOIS server providers into RT/RTIR?
> > >
> > > None of the included ones will resolve .uk domains, and as most of 
> > > our domains we deal with are .uk it's not  hugely useful.
> > >
> > > Nominet is the ccTLD for .uk domains and they run a normal whois 
> > > service on port 43. Tried just adding new address and details 
> > > within the RTIR config, but it doesn't seem to work.
> > >
> > > Any ideas how to get this working with their WHOIS server?
> > 
> > It should work just fine with regular whois servers. How does config look like? Have you checked system configuration page make sure config changes are active?