[rt-users] Mail with attachement bounces

[Kevin Falcone]

On Wed, Aug 08, 2012 at 08:31:58AM +0200, Leon Berkers wrote:
>    After an upgrade from RT 3.8.7 to RT 4.0.6  on
>    Centos  Linux host 2.6.18-164.11.1.el5.centos.plus #1 SMP Wed Jan 20 18:49:35 EST 2010 x86_64
>    x86_64 x86_64 GNU/Linux
> 
>    Emails with an attachment are not accepted anymore
>    The mail comes back with "Permission Denied" above the text.

Check that the user involved has ReplyToTicket permissions on ticket
399869.  Your mail implies that if this user emails in without an
attachment it works?

-kevin

>    I put RT in debug mode but I can not get much further with this info:
> 
>    [Mon Aug  6 11:13:19 2012] [debug]: RT's GnuPG libraries couldn't successfully read your
>    configured GnuPG home directory (/opt/rt4/var/data/gpg). PGP support has been disabled
>    (/opt/rt4/sbin/../lib/RT/Config.pm:595)
>    [Mon Aug  6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii
>    (/opt/rt4/sbin/../lib/RT/I18N.pm:467)
>    [Mon Aug  6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii
>    (/opt/rt4/sbin/../lib/RT/I18N.pm:467)
>    [Mon Aug  6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii
>    (/opt/rt4/sbin/../lib/RT/I18N.pm:467)
>    [Mon Aug  6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii
>    (/opt/rt4/sbin/../lib/RT/I18N.pm:467)
>    [Mon Aug  6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii
>    (/opt/rt4/sbin/../lib/RT/I18N.pm:467)
>    [Mon Aug  6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii
>    (/opt/rt4/sbin/../lib/RT/I18N.pm:467)
>    [Mon Aug  6 11:13:19 2012] [debug]: Found a ticket ID. It's 399869
>    (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1231)
>    [Mon Aug  6 11:13:19 2012] [debug]: Mail from user #1220714 ([1]xxxxxxx at gmail.com)
>    (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:79)
>    [Mon Aug  6 11:13:20 2012] [crit]: Permission Denied
>    (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245)
>    [Mon Aug  6 11:13:20 2012] [error]: Could not record email: Message not recorded: Permission
>    Denied (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
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