[rt-users] ldap info update over e-mail

[Marko Cupać]

Dear list readers,

I have rt-4.0.6 with p5-RT-Authen-ExternalAuth-0.11. 100% (~300) of my 
requesters use RT over e-mail, never logging into web interface. 9 staff 
members use web interface. This works very nice.

Now, more than 100 requesters are changing e-mail addresses, moving from 
one company within the organization to anther one. I am starting to see 
messages like these:

-- 
Aug  9 14:45:53 rsbgyucnix02 RT: RT could not load a valid user, and 
RT's configuration does not allow for the creation of a new user for 
this email (name.surname at newcompany.tld). You might need to grant 
'Everyone' the right 'CreateTicket' for the queue General. 
(/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:245)
-- 

So, what do I do? What is the most convenient way to update their 
e-mails in RT? Do these messages mean that RT is rejecting their e-mails 
at the moment?

Thank you in advance,

Marko Cupać