[rt-users] RT, and the "priority" flag in Outlook?

[ktm at rice.edu]

On Wed, Aug 15, 2012 at 09:27:54AM -0700, Joseph Spenner wrote:
> Ok, as a simple test, I made a custom template for correspondence named Correspondence High Priority:
> 
> --
> RT-Attach-Message: yes
> X-Priority: 1 (Highest)
> X-MSMail-Priority: High
> 
> {$Transaction->Content()}
> --
> 
> Basically, I copied the "Correspondence" template and added the 2 X-priority lines.
> I added a custom scrip to my test queue to use the above template on correspondence:
> 
> On Correspond Notify AdminCCs Correspondence High Priority
> 
> 
> However, it doesn't set the flag.  When I view the headers, I don't see the 2 lines at all.  It's as if RT is stripping them off or not including them.
> I do know the 2 lines will work to set the flag though, because I tested this outside of RT by constructing an email with the 2 lines-- and it worked.
> 
> If I have other default scrips, such as "On Correspond Notify AdminCCs Correspondence", could that be taking priority and ignoring my custom scrip?
> 
> 
> Here are the relevant headers I received from the above test, which do not include the missing desired header lines:
> 
> ==
> 
> Subject: [rt.foo.com #4142] test of priority 
> From: "root via RT" <testing at foo.com>
> Reply-To: testing at foo.com
> In-Reply-To: <20120815161345.AA31115053D at rt.foo.com>
> References: <RT-Ticket-4142 at foo.com> <20120815161345.AA31115053D at rt.foo.com>
> Message-ID: <rt-3.8.8-15211-1345047226-799.4142-4-0 at foo.com>
> Precedence: bulk
> X-RT-Loop-Prevention: rt.foo.com
> RT-Ticket: rt.foo.com #4142
> Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
> RT-Originator: root at rt.foo.com
> To: nobody at rt.foo.com
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> Date: Wed, 15 Aug 2012 16:13:46 +0000
> X-Scanned-By: MIMEDefang 2.56 on 192.81.123.24
> Return-Path: apache at rt.foo.com
> X-OriginalArrivalTime: 15 Aug 2012 16:13:48.0488 (UTC) FILETIME=[F3D87C80:01CD7B00] Wed Aug 15 16:13:46 2012: Request 4142 was acted upon.

Does the Email message that RT records have the two headers? The problem could be with
the MTA and not RT, if RT has them in its outgoing message.

Cheers,
Ken