[rt-users] RT4 query builder not decoding parameters from URL

Daniel Farst daniel.farst at case.edu
Tue Aug 28 21:27:26 EDT 2012


Hi,

I'm having this same problem or at least an extremely similar one. Were you
ever able to solve this?

Thanks!
-- 
Daniel Farst
IT Support Coordinator
College of Arts and Sciences
Case Western Reserve University

daniel.farst at case.edu


On Tue, Mar 27, 2012 at 2:12 PM, JP White <jpwhite at hotmail.com> wrote:

>  I have a fresh install of RT 4.0.5 on a new server. I pointed this new
> instance to an existing RT 4.0.2 database (after running the db upgrade
> script).
>
> The problem I am having is that the query builder:
>
> Existing saved searches execute with no problems. All new searches end-up
> URL encoded, thus fail to run and "0 results" are returned. For example, a
> search like 'id = 12345' is getting executed as 'id%20%3D%2012345'.
>
> Once the query executes and returns nothing, a click on "Advanced" from
> the results page will show the query and format as URL encoded strings...
> nothing is getting decoded before execution.
>
> Configuration (Apache conf and RT_SiteConfig) are the same.
>
> Any ideas? I am completely at a loss.
>
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