[rt-users] Users Autocomplete not working 4.0.7?

[Shawn Plummer]

Hello everyone,

I just installed RT 4.0.7 this morning (along with the latest versions of External Auth, LdapImport, and Commands by email), and now the autocomplete in user fields is not working.

It does still work in the owner field (since we have enabled Set($AutocompleteOwners, 1);) 

I can watch the console in safari and see the User object requesting information and returning an empty array where as Owner fires and returns an array of users. Is there something weird going on with the bug fix for users without emails not showing in autocomplete?

I turned my logging level up to debug and am not getting any messages from RT back about it, but my apache logs do show the queries going to the server:

137.238.60.9 - - [30/Aug/2012:09:55:43 -0400] "GET /Helpers/Autocomplete/Users?delim=,&term=plummer HTTP/1.1" 200 3 "https://rt.geneseo.edu/Ticket/Create.html?Queue=3" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_1) AppleWebKit/536.25 (KHTML, like Gecko) Version/6.0 Safari/536.25"
137.238.60.9 - - [30/Aug/2012:09:55:46 -0400] "GET /Helpers/Autocomplete/Users?delim=,&term=p HTTP/1.1" 200 3 "https://rt.geneseo.edu/Ticket/Create.html?Queue=3" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_1) AppleWebKit/536.25 (KHTML, like Gecko) Version/6.0 Safari/536.25"
137.238.60.9 - - [30/Aug/2012:09:55:47 -0400] "GET /Helpers/Autocomplete/Users?delim=,&term=pl HTTP/1.1" 200 3 "https://rt.geneseo.edu/Ticket/Create.html?Queue=3" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_1) AppleWebKit/536.25 (KHTML, like Gecko) Version/6.0 Safari/536.25"
137.238.60.9 - - [30/Aug/2012:09:55:47 -0400] "GET /Helpers/Autocomplete/Users?delim=,&term=plu HTTP/1.1" 200 3 "https://rt.geneseo.edu/Ticket/Create.html?Queue=3" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_1) AppleWebKit/536.25 (KHTML, like Gecko) Version/6.0 Safari/536.25"
137.238.60.9 - - [30/Aug/2012:09:55:48 -0400] "GET /Helpers/Autocomplete/Users?delim=,&term=plum HTTP/1.1" 200 3 "https://rt.geneseo.edu/Ticket/Create.html?Queue=3" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_1) AppleWebKit/536.25 (KHTML, like Gecko) Version/6.0 Safari/536.25"
137.238.60.9 - - [30/Aug/2012:09:55:48 -0400] "GET /Helpers/Autocomplete/Users?delim=,&term=plumm HTTP/1.1" 200 3 "https://rt.geneseo.edu/Ticket/Create.html?Queue=3" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_1) AppleWebKit/536.25 (KHTML, like Gecko) Version/6.0 Safari/536.25"

My database is Oracle if that makes any difference. 

Any information from others that have upgraded to 4.0.7 or other troubleshooting steps people have would be greatly appreciated.

Thanks!

- Shawn Plummer
Systems Manager SUNY Geneseo