[rt-users] excluding email addresses from creating tickets

Rich Bishop rjb38 at drexel.edu
Thu Aug 30 14:28:06 EDT 2012

We run procmail ( http://www.procmail.org/ ) on our RT machine to do 
this among other things.


On 08/30/2012 02:07 PM, Stephen Desch wrote:
> Hi,
>    We have set up our RT instance successfully and are starting to track
> tickets and support requests. The problem is we have some notification
> emails that are creating tickets in our system, which we dont need/want.
> Example:
>   email from:noreply at domain.com <mailto:from%3Anoreply at domain.com>
>   to: custsrv at domain.com <mailto:custsrv at domain.com>
> subject: notification about new account
> This will create a ticket which we really dont need. I know you can
> reject tickets, but hopefully we can prefilter the email before it
> reaches the system
> Thank you,
> stephen

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