[rt-users] Invalid domain, status=bounced for email through ticket on RT 3.8.4

[Kevin Falcone]

On Tue, Aug 28, 2012 at 04:02:42PM +0000, Shane Duignan wrote:
> MTA is : 
> 
> Subject: [queue #278] document (Aug 2012) 
> From: "admin via RT" <js at tre.ie> 
> Reply-To: js at tre.ie 
> In-Reply-To: References: <RT-Ticket-278 at jumper.ie> 
> Message-ID: <rt-3.8.4-11418-1338-48.278-1-0 at tre.ie> 
> Precedence: bulk X-RT-Loop-Prevention: queue 
> RT-Ticket: queue #278 Managed-by: RT 3.8.4 (http://www.bestpractical.com/rt/) 
> RT-Originator: admin at tre.ie 
> To: user1 at eon.ie, user2 at eon.ie, user3 at eon.ie 
> MIME-Version: 1.0 
> X-RT-Original-Encoding: utf-8 
> Date: Tue, 5 Aug 2012 09:02:26 +0000 
> RT-Attachment: 278/221/497 
> Content-Type: text/plain; charset="utf-8" 
> Content-Transfer-Encoding: 8bit 
> 
> Not sure where the problem is as I changed neither the hostname nor the RT config. 
> 
> How can I change it from viewing www-data as part of the outgoing mail? 

That looks like RT's record of the outgoing mail, not an actual mail
header.  You may want to read about $SetOutgoingMailFrom in
RT_Config.pm and the documented possible failures there.

-kevin

> ----- Original Message -----
> 
> From: "Shane Duignan" <s.duignan at jumper.ie> 
> To: rt-users at lists.bestpractical.com 
> Sent: Thursday, 23 August, 2012 11:47:55 AM 
> Subject: Invalid domain, status=bounced for email through ticket on RT 3.8.4 
> 
> 
> 
> Hello, 
> 
> 
> I cannot send an email with attachment via a RT ticket. This is the error message in the logs: 
> 
> Aug 23 09:26:42 MAIL-01 postfix/smtp[29806]: 9DD441D5362: to=<ABC at eon.ie>, relay=mx.eon.ie[XX.XXX.XXX.XXX]:25, delay=0.91, delays=0.07/0/0.21/0.62, dsn=5.1.0, status=bounced (host mx.eon.ie[XX.XXX.XXX.XXX] said: 550 5.1.0 q9Sg1j02P2zd5X8019SgxU invalid domain (in reply to MAIL FROM command)) 
> 
> The destination mail server recognises the smtp request as coming from invalid domain however I can send mail from my own account without using RT with no issues. 
> The requestors have the correct email address in the ticket. 
> 
> Any ideas how to correct this? 
> 
> 
> 
> 
> -- 
> 
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> 
> Shane Duignan 
> Security Support Engineer 
> 
> 
> 
> Office: +353 (0)1 877 0338 
> 
> E-mail: s.duignan at jumper.ie 
> Website: http://www.jumper.ie 
> 
> 
> This communication, including any attachments, is intended only for the recipient(s) named above. It may contain privileged, confidential or otherwise protected information and should not be read, copied or otherwise used by any other person. If you are not the named recipient please contact the sender and delete the email from your system. 
> 
> It should be noted however that communications via the Internet are not secure and it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by Jumper Consulting Investment Ltd. in this regard and the recipient should carry out such virus and other checks as it considers appropriate. All content and attachments in this email belong to Jumper Consulting Investment Ltd . 
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