[rt-users] rt-mailgate: undefined server error

Thomas Sibley trs at bestpractical.com
Mon Dec 3 13:53:38 EST 2012

On 12/03/2012 01:27 AM, Carlos Fuentes Bermejo wrote:
> Hiya folks,
> Since a few days ago I'm having the following error:
> rt-mailgate: connecting to
> http://xxx.xxx.xxx.xxx//REST/1.0/NoAuth/mail-gateway An Error
> Occurred =================  500 read timeout
> /path/to/my/rt/bin/rt-mailgate: undefined server error
> This is happening since I did migrate to RT 4.0.8, and not with all
> the incoming mail, just with mails which have attachments.
> Any ideas??? I forgot something to configure???

The error implies that rt-mailgate times out while waiting for a
response from the RT server.  Is there anything in your web server logs?

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