[rt-users] Adding CF value to Subject

Kevin Falcone falcone at bestpractical.com
Tue Dec 4 13:19:55 EST 2012

On Thu, Nov 29, 2012 at 07:37:55PM -0000, Jim Tambling wrote:
>    How would I go about inserting the value of a custom field to the subject line on ticket
>    creation?

Do you want to change the Subject of the ticket or change the subject
of outgoing emails?

If the former, write a Scrip to do On Create User Defined and in the
User Defined section, write a SetSubject call.  If the latter, update
the relevant templates to include a FirstCustomField('My Field') in
the Subject: field.

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